Delivery & Returns

We guarantee that each item advertised on our website has been carefully checked for quality and workmanship standards. All merchandise leaves us new, undamaged and free from defects. We try to ensure that all product descriptions, pictorial representations, pricing and availability are accurate on our website, but errors may occur. We will contact you upon discovery of an error and give you the option of reconfirming your order or cancelling. Items are photographed using high resolution imaging equipment and uploaded onto our website. We cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you. All prices on our website are shown in British Pounds and exclude VAT. Delivery Your order will be hand checked for quality and carefully wrapped. We try to send out any trunks ordered before 11 am , the same day if required. All deliveries are shipped at a cost of £6.50. Returns and Refunds Under the UK Distance Selling Regulations, you have the legal right to cancel your order within seven working days upon receipt of the goods. Every effort is made to ensure that our products’ reach you in excellent condition. However, if upon receipt, the goods are not of satisfactory quality or not as described, they may be returned for an exchange or full refund. Simply return the items, in their original condition and packaging, within 28 days of receipt. Returns and Refunds Procedure 1. Email us at sales@tetraind.co.uk to inform us that you wish to return your purchase for an exchange or full refund. 2. Please return your despatch note, as it will be required as proof of purchase, with the goods. 3. Take the parcel to a courier service and send to: Tetra Soc Limited, Hygro Farm, Kennel Lane, Billericay, Essex, CM11 2SU, United Kingdom . Postage costs cannot be refunded. Please allow up to 14 days for your refund from the date we receive the returned goods.